Feedback & Support
        
Please read the following FAQ before emailing us. Once you email us, we will create a trouble ticket and assign to one of our technician.

Question: How long does it take to get an Gift Card?
Answer: All Gift Cards are EMAILED and will be emailed to you within 30 days or less. Please email us ONLY if it has been MORE than 30 days.

Question: I referred my friend, but I am not getting matching points.
Answer: Make sure your friend signed up using your referral link and is showing up as a referred friend. You can see this on the MyAccount page by clicking the link that says: "Points earned from my referred users". If they are showing up as a referral, make sure they are actually using the iRazoo site and have won instant points. They must earn instant win points for you to get the matching points. If they are not using the site, they will not win any instant points and therefore will not make you any matching points. You get matching points only through instant wins.

Questions: What is a Treasure Code?
Answer: Treasure codes are codes we give out periodically on Facebook. These codes are like a coupon. When you type this code into the iRazoo site, you will get FREE points added to your account. Once you get a Treasure code from Facebook, go to the MyAccount page and click on the link "Add Treasure Code to get points". Remember, Treasure Codes come out randomly at Facebook.com/iRazoo, so become a fan of iRazoo on Facebook so you will always be alerted when a Treasure Code comes out!

Question: I can't click on the voting buttons. They are greyed out.
Answer: This is because you did a right click to open the search result in a new tab or window. Just click on the search result instead of forcing it to open in a new tab/window. If you click on the search result, it will open up in a new window with the voting buttons enabled.

Question: What gift card can be used by Canadians?
Answer:
1.Bass Pro Shops
2.BedandBreakfast
3.Crutchfield
4.Dell
5.Lowe's
6.Omaha Steaks
7.Rixty
8.Shutterfly
9.The Home Depot
10.Travelocity
 
If your questions are still not answered, please send us your questions using the form below.
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